000-960 braindump
000-960 Test information:
Number of questions: 66
Time allowed in minutes: 120
Required passing score: 63%
Test languages: English
1. Customer Business Needs Assessment
Determine the set of customer’s needs
Identify the customer’s business direction including future growth plans (i.e, new applications, new locations, new employees, etc.)
Identify the customer’s business challenges as they relate to storage and the IBM on demand strategy, and describe how IBM System Storage solutions help customers achieve an on demand environment
Identify customer pain points
Understand customer environment (i.e, resource, budget, risk-exposure, organizational issues, ease of use, etc.)
Obtain strategic enterprise I/T plan and storage requirements (for example, identify links between customer’s future growth plan, I/T plans, and storage plans to insure a match) and work with the customer to develop a storage plan
Determine the customer’s hardware, software, and service requirements
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