CCNP certification

qq0-300 Exam
hdi qulilfied help desk manager(hdm)
Exam Number/Code : qq0-300
Exam Name : hdi qulilfied help desk manager(hdm)
Questions and Answers : 116 Q&As

Exam : HDI Worldwide QQ0-300
Title : Hdi qulilfied help desk manager(hdm)
2. What are two roles of expert systems in Help Desk applications? (Choose two.)
A. to narrow down the type of problem and suggest resolutions
B. to provide Help Desk analysts with answers to every customer question
C. to provide a direct channel to vendors’ marketing departments for new systems
D. to provide assistance to second-level analysts for more advanced troubleshooting
Answer: AD

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