CCNP certification

ex0-103 Exam
ISO/IEC 20000 Foundation
Exam Number/Code : ex0-103
Exam Name : ISO/IEC 20000 Foundation
Questions and Answers : 80 Q&As
Update Time: 2010-07-05
Price: $ 58.00

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ex0-103 Exam Demo
3. Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. employee motivation
C. social responsibility
D. standard products
Answer: A

4. Which of the following tasks is assigned to each process manager?
A. channeling data to Problem Management
B. ensuring the process is running effectively and efficiently
C. following up on Incidents
D. setting up Service Level Agreements with the users
Answer: B

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