646-223 practice exam
Exam Number:646-223
Duration: 60 minutes 45-55 questions
Available Languages: English and Japanese
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646-223 Exam Tutorial: Review type of exam questions
Exam Description
The 646-223 UCXAM Unified Communications Express AM exam tests a candidate’s knowledge of the skills needed by an account manager to articulate a Cisco IP Communications Express solution to small, medium and enterprise customers.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Develop business requirements for a Unified Communications SMB customer
Qualify an opportunity with an SMB customer
Identify key SMB customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify SMB customer needs/pain points from responses to probing questions
Identify appropriate responses to typical SMB customer objections
Identify the lifecycle services required to support Express solution deployment and management
Identify the individuals influencing the Express product decision-making process
Describe the value of convergance in Cisco Unified Communications Express solutions
Describe the benefits of a converged solution in an SMB customer environment.
Describe the market trends pushing converged solutions in an SMB customer environment
Describe how solutions can leverage SMB customers’ existing infrastructure
Describe how solutions can simplify SMB customers’ operations
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