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000-962 study materials

December 9th, 2009 admin

000-962 Test information:
Exam Number/Code : 000-962
Number of questions: 70
Time allowed in minutes: 120
Required passing score: 70%
Opportunity identification and qualification
Determine customer needs

Design and architect the solutions
Define the solution
Set customer expectations
Locate resources
Define the terms of the contract
Manage exceptions
Product positioning and implementation

Preparing for the presentation (Benchmarking and Proof of Concept)
Qualify the solution for the customer

Closing the sale
Deliver the proposal and negotiate the contract with the customer

Post-sales follow-up
Manage the pre-install Systems Assurance Review (SAR)
Verify customer expectations have been met
Develop a success story or reference
Identify how current sales can influence future sales

Competition
Understand the existing and newly emerging competition
Compare and contrast IBM and competitor tape products
Describe IBM Green Power Project

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